Rapid Deployment

Global Tier 1 carrier required rapid solution to mitigate customer outages

Approach

Built an intelligence driven service and technical model able to meet SLA requirements including carrier and hardware selection
Ran extensive PoC testing to ensure usability and performance of the solution
Leveraged network of 25,000 engineers in 200 countries to ensure service delivery
Provided intelligence driven monitoring and support to maintain performance and information

Business needs

  • Rapid response for outages and delays to fixed line deliveries
  • Service assured solution with defined response and deployment SLAs

Results

  • Reduction in down time for impacted customer sites
  • Over 200 deployments made in 48 hours or less